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Privacy Policy

1. Identity and Contact Details

This privacy policy explains how CALM Counselling and Life Management collects, uses, and protects your personal information when you visit our website: [Insert Website URL].

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CALM Counselling and Life Management operates in accordance with UK data protection laws. The data controller is CALM Counselling and Life Management.

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If you have any questions regarding this policy, you can contact us at: letsfindcalm@gmail.com.

2. The Data We Collect

When you use our website or engage with our services, we may collect and process personal information. Below is an overview of the data we collect and why:

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We may collect your IP address, browser type, and details of the pages you visit to help us analyze website traffic and improve user experience. This processing is based on our legitimate interests in ensuring our website functions efficiently.

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If you provide us with your contact details, such as your name, email, or phone number, we will use this information to respond to your inquiries and provide you with requested information. This is done with your consent.

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Any information submitted via contact forms will be used to offer counselling and psychotherapy services, again based on your consent.

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If you make payments through our website, we will process your payment details solely for the purpose of completing transactions. This is necessary for contract fulfillment.

We may also collect any feedback, comments, or posts you submit on our website to enhance user experience and engagement, which we process with your consent.

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This data is only used for the purposes listed and is not shared beyond the necessary parties.

3. Data Sharing

We may share your data with third parties only when necessary to provide our services. These may include:

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  • Companies involved in the hosting, design, and maintenance of our website and IT systems.

  • Marketing service providers to send updates and relevant information.

  • Payment processing companies (for handling payments securely).

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All third parties are contractually bound to protect your data and use it solely for the intended purposes.

4. International Data Transfers

If we transfer data outside the UK or the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as:

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  • The country being covered by an adequacy decision by the UK or EU.

  • Ensuring the recipient organization is part of a legally binding data protection framework.

  • The use of standard contractual clauses approved by the UK’s Information Commissioner’s Office (ICO).

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Data retention periods are determined based on:

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  • Legal requirements.

  • The nature of the data collected.

  • The necessity to resolve disputes or enforce agreements.

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If you would like further details on our retention policy, please contact us.

6. Your Rights

Under UK data protection laws, you have rights regarding your personal data, including:

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  • The right to be informed about how we use your data.

  • The right to access the information we hold about you.

  • The right to rectify any incorrect or incomplete data.

  • The right to withdraw consent where consent is the basis of processing.

  • The right to object to how we process your data.

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To exercise any of these rights, please contact us at letsfindcalm@gmail.com.

7. Complaints

If you have concerns about how we process your data, please contact us so we can address them. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at: https://ico.org.uk/make-a-complaint/

8. Cookies

Our website uses cookies to improve user experience. Cookies help us:

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  • Remember your display preferences.

  • Understand how visitors interact with our site.

  • Improve our website performance.

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Controlling Cookies

You can control and delete cookies via your browser settings. However, disabling cookies may affect the functionality of the website. For more details, visit www.aboutcookies.org.

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